Privacy Policy

Your privacy is important to us. It means that we store your data securely and ensure that it remains well protected. We also let you know what we do with your data when we respectfully use it to provide you with a better service.

We start from the principle that everyone has control over his or her personal data and everyone has the right to not or no longer share it with us. This Privacy Policy sets out what personal information we may collect from you, how we use that information and with whom we may share it. We explain what we do to protect your privacy, how you can exercise your rights and what controls are in place to ensure compliance with this statement.

This Privacy Policy applies to the collection, management, use and sharing of your data by Tamo Boutique. This Privacy Policy should be read together with our terms and conditions and our cookie policy. We may modify our Privacy Policy at any time and make the most recent version available on our website www.tamo-boutique.com. This Privacy Policy was reviewed and last updated in march 2022.

 

Our contact details:
Tamo Boutique
Volkstraat 44
2000 Antwerpen
info@tamo-boutique.com
03 689 99 49

 

When does this statement apply?

This Privacy Policy applies when you visit our website or have contact with our employees. By visiting our website or having contact with our employees, you give us permission to collect and use personal data as described in this Privacy Policy.

 

What data do we collect?

We collect your data in order to perform, improve and inform you about our activities, our promotions or products and services purchased by you. You provide some of this data directly to us – for example, through forms on our website, with your business card, with your orders or in your e-mail traffic with us, or we obtain some of the data by recording how you deal with our products and services or we obtain this data through cookies on our website.

We distinguish different types of personal data. They allow us to introduce and offer our products and services:

  •  User information: This allows us to identify you or contact you. For example: your name, your address, your telephone numbers, your language preference, your gender, your e-mail addresses, your participation in our promotions, your use of our websites, your contact information on social media;
  • Traffic data: We need this technical data to make our electronic communications run smoothly, such as your IP address.
 

Why do we collect this data?

We process personal data for a variety of reasons, each time only processing the data necessary to achieve our purpose. With your consent, to the extent required, we collect personal data for the following specific purposes:

  • To process your requests about our products and services.
  • If you visit our website or contact our employees to collect or request information about our products and services or when you sign up for our newsletter, for example, we need your address information. Any information we receive about you will be used to provide you with the requested information in the manner you indicate.
  • To offer you the best possible service.
  • To inform you about our products, services and activities.
 

We track your information to improve our customer service. If we want to set up, maintain and support our products and services correctly, we need that data. That way we can also contact you for the next step in our cooperation or to ask for feedback about our services. If there are technical problems or malfunctions on our part, we must be able to inform you.

We may use your information to inform you about existing and new products, services, special offers, and others, to engage in direct marketing or to create a profile about you so that we can inform you about things we think may be of interest to you. We can do this in writing, electronically or by telephone. We also use your information for the newsletters you subscribe to. You will only receive communications by e-mail if you have given your explicit consent, to the extent required. We may also analyze your browsing and reading habits and create content for our websites or newsletters that suits your needs. We do this by registering your visits, with the activities that take place there. Think about viewing pages or clicking on links. In this way we can also give you easier access to the information you are looking for.

 

Who manages your data?

All personal data is managed by Tamo Boutique. The data is only accessible to persons who, in function of their tasks, should have access to it.

We make use of external processors. This means, among other things, that we temporarily pass on data to third parties for certain tasks if we do not have the means to do so ourselves. If we do so, we will always ensure that your data is treated confidentially and used in a secure manner. We always record this contractually with the processors. For example, a processor may never use your data on its own initiative and your data must be deleted as soon as a processor has completed its assignment.

We may transfer your personal data to our legal successors and affiliates, if any, such as subsidiaries and sister companies, for the same purposes as stated in this Privacy Policy. For some aspects of our products and services, we work with third parties or use subcontractors. The transfer of your data only takes place for the same purposes as Tamo Boutique itself. We ensure that they, like us, manage your data securely and respectfully.

 

How do we secure your data?

We protect your personal data and privacy as much as possible. Our employees are trained to handle confidential data correctly. In the event of a data leak with unfavourable consequences for your personal data, you will be informed personally in the circumstances provided for by law.

Our website sometimes contains links to third-party sites whose terms of use do not fall within the scope of this Privacy Statement. Please read carefully their policy on the protection of your personal data.

 

Viewing, correcting or deleting data?

You have the right to access your data. You may ask us whether we process your personal data; what we process it for; what categories of data we process; with which categories of third parties we share your personal data; what is the origin of the data processed and what logic we use if we were to process certain personal data automatically.

You may exercise your right of access in writing, for the attention of  Tamo Boutique, Volkstraat 44, 2000 Antwerpen or by e-mail to info@tamo-boutique.com. We have 30 days to answer your request. This period starts when we have received your request in writing and have all the necessary information to fulfill your request.

In order to exercise your right of access and to prevent any unauthorized disclosure of your personal data, we may ask you for proof of your identity. We will not ask you for a copy of your identity card.

You also have the right to have incomplete, erroneous, inappropriate or outdated personal data removed or modified. To do so, you can always contact us by e-mail or post. We will then adjust this information if necessary within the legally established time limits. Please bear in mind that sometimes, depending on your request, we may no longer be able to offer you some services. We may also not be able to remove all of the requested data, for example because we are legally obliged to keep data for a certain period of time. In order to keep your data up to date, we ask you to notify us of any changes.

 

No direct marketing?

You always have the right, without giving a reason, to oppose the use of your personal data for direct marketing. To do so, you can always contact us by e-mail or post.

 

How long do we keep your personal data?

We take care of appropriate organizational and technical measures to secure personal data. We may not retain personal information longer than necessary to fulfill the purpose for which we collect it. Therefore, the retention period may vary for each purpose and may be very short. At the end of the applicable retention periods, personal data will be completely anonymized or deleted. We process user data up to a maximum of ten years after the last operational contact between us, for Traffic Data this is 26 months.

 

Questions?

If you have any questions about our privacy policy or if you would like to contact us to change your details, we are always ready to provide an appropriate answer. You can reach us by e-mail, in writing or by phone. In this way you can also submit a complaint which we will deal with correctly as soon as possible. If you would not be satisfied with our response, you can also contact the government and more specifically the Commission for the Protection of Privacy. The contact details can be found on their website.-

Terms & conditions

1. General Terms and Conditions for the BVBA Le Souk website of  BVBA Le Souk (Tamo)

These General Terms and Conditions apply to all transactions made online with BVBA Le Souk, known as Tamo. Please read them carefully before you place an order. All agreements are subject to and will be interpreted in accordance with Belgian law, and all disputes between the parties shall be exclusively settled by the Belgian courts. Nothing in these General Conditions shall be deemed to affect your statutory rights.

By making use of this website, you accept these General Conditions. All transactions with BVBA Le Souk (Tamo) are subject to these General Conditions.

The words ‘the company’, ‘we’ or ‘us/our’ always refer to BVBA Le Souk (Tamo). The word ‘customer’ always refers to the person or persons who purchase(s) goods from the company or agree(s) to purchase goods. Every reference to the website implies a reference to all URLs that are the property of BVBA Le Souk.

Business details BVBA Le Souk: 
Volkstraat 44 – 2000 Atwerpen- Belgium
BE0635 711 076
info@tamo-boutique.com
 03 689 99 49

2. Prices

All prices are stated in euros. The recommended retail prices include 21% VAT, unless clearly stated otherwise. The prices displayed once logged in as an authorized seller are excluding VAT. All prices are subject to change without prior notice. 

3. Orders

To purchase a product, you first need to add it to your shopping basket. Once you have added your desired products to your shopping basket, you need to enter your contact and invoicing details. Then, you have to provide us with all necessary details for the payment of the products. Once we have received all of the above details, you will see an overview page. Once you accept this, your purchase is confirmed. 

We accept orders through online transactions (secure server). All transactions using credit and debit cards are subject to verification and the authorisation of the card issuer. We accept Visa, MasterCard, Maestro, Bancontact/Mister Cash, iDEAL and PayPal. If your card issuer refuses to authorise your payment to us, we cannot be held liable for shipping delays or a non-delivery of your order. Orders without valid payment in the name of the registered card holder will not be accepted or processed.

Attention: minors (under 18) may not proceed to the purchase, unless they have permission of one of their parents or their legal guardian.

4. Shipping

Ordered products will be delivered as quickly as possible in accordance with the requested shipping method. All shipping costs are subject to change without prior notice. We will make every effort to ensure that you receive your order within the estimated delivery time. The maximum delivery time is 30 days following the day after the order was paid. All goods are supplied subject to availability. If we are unable to deliver your goods within 30 days, we will notify you immediately and inform you of the expected delivery date. If we are unable to deliver your goods within 30 days, you may cancel the undelivered orders/products at any time whatsoever once you have been notified of the late delivery. If payment has already been made, you will receive a full refund for the item or items in question. If the goods we supply are damaged during shipping or do not correspond to the items on the delivery note or the items you ordered, you are required to notify us and return the items within 7 calendar days following receipt. If we do not receive such notification, the customer will be deemed to have accepted the items and to be satisfied with them. We cannot be held liable for any consequential damage due to late delivery or non-delivery by the carrier engaged by the company. Our liability in such instances is limited to the value of the items which it has been demonstrated were not received by the customer.

5. Returning and exchanging items

We want you to be completely satisfied with every purchase at Le Souk BVBA (Tamo). We make every effort to offer you outstanding quality, value for money and excellent service. If you wish to return an item because it is damaged, please send an email to info@tamoboutique.com immediately after reception of the damaged goods, with pictures (of the package and the products) and a description of the damage.  After approval, you return the damaged goods in their original packaging, together with a printed version of the return approval, within 3 days after reception. If appropriate, we will exchange the item or items or refund the full cost price. 

6. Warranty

All offered products are subject to warranty against manufacturing or material defects. The warranty lasts 24 months, starting from the date of the original invoice (unless stated otherwise). Defects caused by accidents, negligence or injudicious use are not covered by the warranty.

To make a warranty claim, you need to return the item, together with the completed return note and a copy of the original delivery note. Please submit your return request to info@tamoboutique.com. After approval the goods can be returned to our warehouse or will be picked up by one of our logistic partners.

7. Products

We make every effort to ensure that the colours on the website match those of the actual product as closely as possible.

But please note that we use natural materials, which allows slight differences in color and size. Tamo Boutique does not offer refunds, replacements or exchanges arising from the look of the materials as described here. These are all particular unique aspects that a customer accepts when purchasing items from Tamo Boutique.

Some of these natural materials (such as wood), will respond to temperature and humidity variations by expanding and contracting. Your items can experience movements and cracks as it adjusts – this is not a fault, but a natural occurrence within the fibres of a natural product. Many of our timber ranges are characterful woods with the appearance of naturally occurring knots. Variety of colours, grains and knots found in wood is simply the character of timber and not a defect. No one piece of timber is alike and customers should expect a variance in tone, veins, grain pattern, leaching, cracking and knots.

None of the above is viewed as a fault; we embrace these changes as the natural characteristics and beauty of timber furniture.

8. Force Majeure

We are not responsible for failure to comply with our obligations if this is the consequence of or is caused by labour disputes or any other circumstances that are reasonably beyond the company’s control such as situations of force majeure, civil unrest or riots, floods, fire, strikes, lock-outs, transportation problems and promulgation of laws. If it becomes impossible due to such circumstances for the company to deliver the ordered items in whole or in part within a reasonable timespan, the customer’s liability will be limited to the value of the items already delivered, increased by any associated shipping costs.

10. Contents

Any information appearing on our website or which can be read in any other printed material of the company is deemed to be non-binding or is recognised as best practice. This should only be deemed useful supplementary advice in addition to other recognised practical guidelines. All information on our website is regularly updated.

11. Prices and printing errors

We check prices and specifications to the best of our ability, but although we make every effort to ensure that they are correct, we cannot be held liable for errors and omissions. We reserve the right to change our prices and specifications without prior notice.

12. Title to goods

All items supplied to the customer remain the property of Le Souk BVBA until we have received all amounts due for the items in question.

13. Complaints

All complaints and comments can be sent to our customer service through info@tamoboutique.com We will use our best endeavours to deal with your complaint within 5 working days. If we cannot resolve your complaint immediately, we will inform you of the expected time and keep you informed of all enquiries.

14. Safety

We make every effort to protect the safety of users of our online ordering service. We make use of SSL (secure socket layer) technology to secure your data during all sales transactions with us. Any information you provide is fully encrypted so that third parties cannot read it. (For Netscape click on the ‘safety icon’ at the bottom of the taskbar and verify whether SSL2 and SSL3 are ticked. For Internet Explorer click on Image, Menu and Internet Options and click on ‘Advanced’. Check there whether SSL2 and SSL3 are ticked. Your browser will confirm that you are working in a safe environment: an icon with a locked padlock or a picture of a key will appear on the taskbar at the bottom of your screen.

15. Contact details & registered office

Volkstraat 44 – 2000 Antwerpen- Belgium

info@tamo-boutique.com –  03 689 99 49

16. Copyright

The content of this website and any other publications of BVBA Le Souk are the property of or are licensed by BVBA Le Souk or are used with the owner’s permission. Reproduction is strictly prohibited without authorisation.